Terms and conditions

Last updated 12 November 2026

These terms apply when you use obsidra.pages.dev or buy from Obsidra Training & Solutions (online safeguarding and workplace training, toolkits and small-business automation). Obsidra Training & Solutions is a UK business. Contact: [email protected].

Buying

• Prices are in pounds sterling and shown on the product page. Online payments go through Payhip (Stripe or PayPal). Organisations can ask to pay by invoice; purchase orders are accepted. Invoices are due within 30 days. We are not VAT registered, so prices have no VAT added. For business invoices we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Digital products are delivered by download link or course access straight after payment, or after the invoice is issued.

Courses and toolkits

• Online courses are priced per learner. Each place is for one named learner and can't be shared. Access lasts 12 months from enrolment and works in any modern browser on phone, tablet or computer.
• Learners get a certificate of completion from Obsidra Training & Solutions. It confirms completion of our course; it is not an accredited or CPD-certified qualification.
• Toolkits and templates are licensed for use inside your own organisation. You may adapt them, but not resell or publish them.
• In-person workshops and bespoke support (from 2027) will be confirmed in writing with their own booking terms.

Content review

We review course and toolkit content at least every 12 months against current UK guidance. Last reviewed: November 2026.

Not legal or professional advice

Our training and materials give practical guidance in line with current UK guidance. They don't replace your organisation's own safeguarding policies, legal advice or professional judgement. In an emergency always call 999.

Refunds

If you're buying as a consumer, you tick a box at checkout to say you want access now and understand you lose the 14-day cancellation right once you start, and you agree that delivery starts immediately, which means the 14-day cancellation right ends once you download or start the product (Consumer Contracts Regulations 2013). Your rights under the Consumer Rights Act 2015 aren't affected: if something is faulty or not as described, email [email protected] within 30 days and we'll fix it, replace it or refund you.

Business customers: if a product doesn't do what we say it does, tell us within 30 days and we'll put it right or refund you.

Complaints

Email [email protected] with "Complaint" in the subject. We reply within 5 working days and aim to resolve within 14.

Our liability

We take care to keep content accurate and up to date, but law and guidance change. We aren't liable for business losses (lost profit, revenue or opportunity) or for decisions you make using our materials. For business customers our total liability is limited to the price you paid. Nothing here limits liability where the law doesn't allow it, such as for death or personal injury caused by negligence, or fraud.

Using this website

Don't copy the site's content for commercial use, try to break or overload it, or use it for anything unlawful. Links to other sites are for convenience; we're not responsible for their content.

General

We aren't liable for events outside our control. If any part of these terms is unenforceable, the rest still applies. These terms are the whole agreement between us. We may suspend access for misuse.

We may update these terms; the version on the date you bought applies to that order. These terms are governed by the law of England and Wales and its courts have jurisdiction (consumers elsewhere in the UK keep the right to use their local courts). See also our privacy policy and cookie policy.